Frequently Asked Questions
Simple answers about services, payments and your account.
What is TZBoost?
TZBoost is a website where you can find and order social media and online promotion services.
You can compare services, check prices and place orders for your content, business or client campaigns. Manage your balance and track your orders from one account.
What is an SMM panel?
SMM means Social Media Marketing. An SMM panel is a website where you can choose and order social media services.
Think of it as an online shop for services, with one account for payments and orders. TZBoost works this way.
An SMM panel order is not automatically an official advertising campaign. Read the service description to understand what you are buying.
Who can use TZBoost?
TZBoost is designed for creators, artists, personal brands, businesses and agencies looking for online promotion services.
You can explore services for your own content or campaigns you manage for clients. Read the service details and choose an option that matches your needs.
Are TZBoost services safe?
There are risks to consider. Buying artificial engagement can break a platform's rules. For example, YouTube may remove artificial views or subscribers and take action against a channel.
TZBoost does not promise zero risk or protection from account restrictions. Read the service details and the platform's rules before ordering. Not sharing your password does not remove these risks.
Do I need to share my social media password?
For services that use a public link or username, you do not need to share your social media password. Enter only the details requested for your chosen service.
Never send your social media password, mobile-money PIN or verification codes in an order or support message.
Your TZBoost account password is separate from your social media passwords.
Will buying followers or views guarantee customers or sales?
No. More followers, likes or views do not guarantee interested customers, sales or income.
Check exactly what the service includes before ordering. TZBoost does not promise viral posts, brand deals or permanent results.
How do I place an order on TZBoost?
- Create an account and log in.
- Add funds to your account balance.
- Open the New Order page.
- Choose the service you need and read its description.
- Enter the required link or username.
- Enter the quantity, then check the total price and your details.
- Click Place Order.
Your order will be submitted for processing. It may not start immediately — the start time depends on the service.
You can track its progress from your account.
How do I choose the right service?
Choose the correct platform, then read the service description carefully.
Check the price, minimum and maximum quantity, delivery information and any refill conditions. Make sure your link matches the service: a profile, video, post or website may need a different type of order.
Contact support before ordering when you are unsure.
How are service prices calculated?
Check the pricing unit shown for the service. "Price per 1,000" means the price for 1,000 units, such as followers, likes or views.
For example, at a price of TZS 10,000 per 1,000 units, an order for 500 units would cost TZS 5,000, before any separately shown charges or discounts.
This is an example, not an actual service price. Always check the final total before submitting your order.
How long does an order take?
Delivery time depends on the service and quantity ordered. Check the delivery information before placing your order.
Start time means when delivery is expected to begin. Completion time means when the full order is expected to finish.
An estimated delivery time is not a guaranteed deadline. Contact support when your order has passed the stated timeframe.
How do I track my order, and what do the statuses mean?
Log in and open your order history to see your orders and their current status.
You may see these common status labels:
| Status | Meaning |
|---|---|
| Pending | Your order is waiting for further processing. |
| Processing | Your order is being handled, but delivery may not have started. |
| In progress | Delivery is underway. |
| Completed | The system reports that delivery has finished. |
| Partial | Only part of your order was delivered. |
| Cancelled | Your order has been stopped. Check the order details for any refund or balance adjustment. |
Where shown, Start count is the number recorded when your order began. Remains is the quantity still recorded as undelivered.
Contact support when the status does not match what you received.
What happens if I enter the wrong link or username?
Contact support immediately with your order ID and the correct details.
We will check whether the order can still be changed or stopped. An order that has already been processed may not be editable.
Always check your link, username, service and quantity before submitting.
What should I do if my order is stuck?
Check the order status and the service's delivery information. Make sure the link still works and meets the service requirements.
When the stated timeframe has passed, or the order shows an error, contact support with your order ID, target link and a short explanation.
Do not place the same order again just to restart it. Ask support to check the existing order first.
How do I add funds?
Log in and open Add Funds. Choose an available payment method, enter the amount and follow the instructions.
Provide the payment reference or proof of payment when requested. Your balance is updated after payment verification.
Adding funds does not place an order. Once your balance is available, choose a service and submit your order separately.
Which payment methods and currency can I use?
Open Add Funds to see the payment methods currently available. Use the payment details shown there, not details from an old screenshot or an unofficial message.
Check the amount and currency before paying. TZS means Tanzanian shillings.
Follow any instructions about minimum payments, transaction references and verification.
I have paid, but my balance has not updated. What should I do?
Check that your payment was successful and that you completed any verification steps shown on the payment page.
Contact support with your account email or username, amount paid, payment date, payment method and transaction reference. Include your receipt where available.
Do not make another payment just to update your balance. Ask support to check the first transaction.
Why do followers, likes or views sometimes drop?
Counts can fall when people unfollow or a platform removes accounts and invalid activity. For example, YouTube excludes spam subscribers and artificial traffic from its counts.
A drop does not automatically show what happened to your particular order.
Check whether your service includes a refill. Contact support with your order ID and a screenshot of the current count.
What is the difference between a refill and a refund?
A refill replaces eligible followers, likes, views or other units that were delivered and later dropped.
A refund returns an approved amount for an order or payment problem, such as an undelivered service. These are different processes.
Refills depend on the conditions of the service you purchased. Refund requests are reviewed under our Refund Policy.
How do I request a refill?
Check that your service included a refill and that the refill period has not ended. Refills are service-specific — not available for every order.
Use the refill option in your account where one is available, or contact support with your order ID and a screenshot of the drop.
We will check whether your request meets the service conditions. Submitting a request does not mean the refill has already been approved or completed.
Can I get a refund?
A refund may be available when an order cannot be delivered, stops before completion or has a payment problem, such as a duplicate charge.
Contact support with your order ID, where one exists, and a short explanation. Include payment details when the issue involves a payment.
We will review your request under our Refund Policy and explain the outcome. A refund is not automatically approved when you submit a request.
Where will my refund go? Can I get unused balance back?
An account credit returns an approved amount to your TZBoost balance. A payment refund returns money outside TZBoost, such as through the original payment method.
Where your refund goes depends on the payment, the issue and our Refund Policy.
Contact support about unused paid balance. Returning unused balance is different from refunding a specific order, so do not assume it can be withdrawn automatically.
Can I cancel my order?
Contact support as soon as possible. We will check whether delivery can be stopped.
Sending a cancellation request does not mean the order has been cancelled. Some orders may already be processing even when the displayed status has not changed.
We will confirm the outcome and explain any approved refund or balance adjustment under our Refund Policy.
What is Drip-Feed, and how do I use it?
Drip-Feed schedules an order in smaller runs instead of requesting the full quantity in one run. It is available only for services that support it.
| Field | What to enter |
|---|---|
| Quantity | The amount you want in each run. |
| Runs | How many times that amount should be requested. |
| Interval | The time between scheduled runs. |
For example, 100 units per run × 10 runs = 1,000 units in total. A 30-minute interval schedules the runs 30 minutes apart, provided the service allows it.
Check the service's quantity limits, minimum interval and start-time instructions. Do not use a 30-minute interval when the service requires at least 60 minutes.
The interval controls the schedule; it does not guarantee when delivery will finish.
What does GEO mean, and how do I enter website traffic details?
GEO means the location or country targeted by a service. Not every service allows you to choose a country.
Enter your website address in the link field. Where a separate country field is available, select one of the supported countries.
Follow the service's instructions exactly. Do not add a country name or extra text to your website address unless the instructions require it.
What should I do if I cannot find the service I need?
Check the full Services page and the relevant platform category.
Contact support with the platform, service type, quantity and any location requirements you have. We will check what is available.
Do not choose a different service just because its name looks similar. Ask before ordering when you are unsure.
How do I contact TZBoost support?
Open the Help or Contact page and use one of the support channels listed there.
For an order issue, include your order ID and a short explanation. For a payment issue, include the amount, date and transaction reference.
You do not need an order ID when the payment problem happened before an order was created. Never send passwords, payment PINs or verification codes.